Customer information / Terms
Clear terms for the work ahead.
Plans, usage, billing and the limits of what AI visibility evidence can tell you.
The service and your account
These terms cover CARAIXIS software and public tools operated by Blackfyre. Use the service only if you are authorized to act for your business and to provide the information you submit. Keep credentials private and notify support of suspected account misuse. Separately agreed consulting or pilot work is governed by its written scope.
Activation status: paid workspace activation is gated while email onboarding, provider funding and subscription lifecycle testing are completed. Request a workspace before payment. A published plan or a checkout link is not evidence that monitoring is running.
Plans and usage
| Plan | Monthly price | Checks | Saved questions |
|---|---|---|---|
| Starter | $99 | 300 | 25 |
| Growth | $249 | 1,500 | 100 |
A check is one attempted question to one provider. Attempted provider requests that fail still count against the allowance. Usage resets at the beginning of each UTC calendar month, independently of your subscription billing anniversary. Unused checks do not roll over. There are no automatic paid overages; monitoring is limited when the allowance is exhausted. Consulting is separately quoted.
Payment, cancellation and refunds
When activated, subscriptions renew monthly until cancelled. Stripe handles checkout and billing. Review the amount, currency and any applicable tax shown before confirming payment.
Use the billing portal from your account to manage supported billing details or cancel, or contact support for help. Cancellation is scheduled for the end of the paid period. There are no prorated credits or refunds through the configured portal. Plan changes are handled by support; self-service plan switching is not currently offered.
For a billing error, interrupted activation or a refund request, email pedro@blackfyre.app with your account email and invoice reference. We review requests individually; we do not offer a general money-back guarantee. Nothing in these terms limits refund or other rights that cannot be waived under applicable law. Contact support if billing and access status appear inconsistent.
What results mean
A public readiness scan evaluates technical and public-page signals. It does not measure actual AI mentions, recommendations, visits or ranking. AI Visibility stores observations from configured providers and supplied reports; results depend on question wording, provider behavior, timing and available evidence.
We do not guarantee AI mentions, citations, ranking, leads, revenue or a particular business outcome. Answers can be incomplete or wrong. Review evidence before acting. Imported reports and business-reported outcomes are not independent confirmation. The service is not a substitute for professional advice.
Responsible use and your content
You retain your rights in information you submit. You authorize us and the service providers involved to process it as needed to deliver and support the service, as described in the privacy notice.
Do not use the service to access another customer’s information, bypass access or usage limits, interfere with systems, or submit unlawful content. Scan only public sites you are permitted to assess. Do not use the service for harmful automated actions or upload secrets or sensitive personal records. We may restrict access to address security risks, misuse, nonpayment or legal requirements, and will provide notice where practical.
Availability and changes
Provider outages and maintenance can affect checks and access. No uptime or response-time service level is included unless separately agreed in writing. We may change the service as it develops; we will communicate material changes to paid plans before they apply to an upcoming renewal. Contact support if a change materially affects your agreed use.
To the extent permitted by applicable law, reports and third-party outputs are provided without a promise that they are error-free or fit for every purpose. Nothing here excludes responsibilities or remedies that cannot lawfully be excluded.
Ending service and getting help
Cancellation ends renewal; it does not automatically erase your records. Contact support to request a copy of available account or workspace information, close your account or request deletion. Backup and recordkeeping limits are described in the privacy notice.
For questions about these terms or a dispute, contact pedro@blackfyre.app. We aim to resolve concerns directly. These terms do not impose mandatory arbitration or remove any rights you have under applicable law.