Help from the people building it.

A direct line to support

Email pedro@blackfyre.app. CARAIXIS is operated by Blackfyre; Pedro Rubio handles enquiries. We do not currently promise round-the-clock coverage or a fixed response time.

Include your account email, workspace name, what you were trying to do and any visible error. A timestamp and a screenshot with sensitive details removed can help. Never send passwords, recovery links, secret keys or full card details.

Workspace activation and sign-in

Paid activation is currently gated while email onboarding, provider funding and subscription lifecycle testing are completed. Contact us to request a workspace and confirm readiness before paying. Receiving an invitation or seeing a plan does not mean provider monitoring is active.

If you cannot sign in, an invitation expired or you need account recovery, contact support from your account email. We may verify your identity before restoring access. If you suspect unauthorized access, put “Account security” in the subject.

Billing and cancellation

Use the billing portal from your account for supported billing updates and cancellation. Cancellation takes effect at the end of the paid period; the configured portal does not prorate charges. Contact support for plan changes, a missing portal, billing errors or refund requests. Include an invoice reference when available.

Starter is $99/month with 300 checks and 25 saved questions. Growth is $249/month with 1,500 checks and 100 saved questions. Each plan covers one workspace. Read the usage and billing terms before subscribing.

Understanding checks and reports

One attempted question to one provider uses one check, including attempted requests that fail. The allowance resets at the start of each UTC calendar month; it does not roll over. There are no automatic paid overages. If checks stop, review the allowance and provider status, then contact support with the relevant time and error.

The free scan measures public-page and technical readiness. It does not establish actual AI mentions, recommendations or rankings. A stored provider answer is an observation at a particular time, not a guarantee of how every user will be answered.

Data and privacy requests

For access, correction, a copy of your information, account closure or deletion, email support with the relevant workspace and request. Cancelling a subscription does not automatically delete account data. We verify authority and explain applicable retention or backup constraints. Read the privacy notice for the information involved and how recovery copies are handled.